ITIL® Intermediate Lifecycle: Service Transition (2011 Edition)
OSNOVA KURZU
1 - COURSE INTRODUCTION
2 - SERVICE TRANSITION INTRODUCTION
3 - SERVICE TRANSITION PRINCIPLES
4 - ORGANIZING FOR SERVICE TRANSITION
5 - SERVICE TRANISTION TECHNOLOGY
6 - IMPLEMENTING AND IMPROVING SERVICE TRANSITION
7 - TRANSITION PLANNING AND SUPPORT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
8 - CHANGE MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
9 - SERVICE ASSET AND CONFIGURATION MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
10 - RELEASE AND DEPLOYMENT MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
11 - SERVICE VALIDATION AND TESTING
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
12 - CHANGE EVALUATION
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
13 - KNOWLEDGE MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
14 - MANAGING PEOPLE THROUGH SERVICES TRANSITIONS
15 - MANAGING ORGANIZATIONAL AND STAKEHOLDER CHANGE
16 - ORGANIZATIONAL CHANGE MANAGEMENT
Methods and Techniques
17 - SERVICE TRANSITION CHALLENGES, CRITICAL SUCCESS FACTORS AND RISKS
18 - ADDITIONAL SOURCES OF INFORMATION
19 - SAMPLE DOCUMENTS AND TEMPLATES
20 - LIVING THE LIFECYCLE ASSIGNMENTS
21 - STUDY AND EXAM TAKING TIPS
22 - COURSE SYLLABUS
23 - KEY CONCEPTS REVIEW
24 - STUDY AIDS
25 - STUDY AIDS ANSWER KEY
26 - NOTE
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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