ITIL® Intermediate Capabilities: Planning, Protection, & Optimization (2011 Edition)
OSNOVA KURZU
1 - COURSE INTRODUCTION
2 - PPO AND SERVICE STRATEGY
3 - DEMAND MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
4 - PPO AND SERVICE DESIGN
5 - DESIGN COORDINATION
6 - AVAILABILITY MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principles, and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
7 - CAPACITY MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principle and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
8 - INFORMATION SECURITY MANAGEMENT
Purpose and objectives
Scope
Value to business
Policies, principle and basic concepts
Process activities, methods and techniques
Triggers, inputs, outputs and interfaces
Information management
Critical success factors and key performance indicators
Challenges and risks
9 - TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS
10 - GOOD PRACTICES FOR PROCESS IMPLEMENTATION
11 - ADDITIONAL SOURCES OF HELP
12 - SAMPLE DOCUMENTS AND TEMPLATES
13 - SAMPLE DOCUMENTS AND TEMPLATES
14 - LIVING THE LIFECYCLE ASSIGNMENTS
15 - STUDY AND EXAM TAKING TIPS
16 - COURSE SYLLABUS
17 - KEY CONCEPTS REVIEW
18 - STUDY AIDS
19 - STUDY AIDS ANSWER KEY
20 - NOTE
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