ITIL® 4 Strategist: Direct, Plan and Improve + exam (EN)

Description

The course provides professionals with a practical and strategic method for planning and providing continuous improvement with the necessary agility. 
You can choose between 3-days course with instructor or six-month access to e-Learning.

This course is aimed at managers of all levels involved in shaping direction and strategy, or in developing a constantly improving team. It includes both practical and strategic elements. It is a universal module that is a key part of both ITIL® Managing Professional and ITIL® Strategic Leader flows.

The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Goals

• Understand the key concepts
• Identify the scope of control
• Understand the role of risk management
• Understand he role of the governance of I&T
• Use continual improvement model
• Build the business case
• Understand the nature, scope and potentials of organizational change management
• Define CSF's and KPI's
• Select the methods to improve the value stream

Target

Contents

• Continual improvement
• Measurement and reporting
• Portfolio management
• Organisational change management
• Risk management

• Official eBook
• Exam Voucher - inclusive of proctor
• Learning Resource Kit 
• Interactive eLearning
• Auto-marked Sample Papers

Prerequisites

Study Materials

Followups