Description
The course covers the "core" activities of service management and extends the current scope of ITIL to include "creation" of services.
You can choose between 3-days course with instructor or six-month access to e-Learning.
It focuses on the integration of various value streams and activities (support procedures, methods and tools) in order to create and provide delivery and support of products and IT services. The course also includes monitoring the performance of IT services and allows professionals to understand the quality of IT services and methods for improving them. The price of the course includes the ITIL® 4 Specialist certification exam: Create, Deliver and Support.
The ITIL® courses on this page are offered by ict-123.com ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.
Goals
- Improve service development and support
- Understand key concepts
- Solve challenges in a time of digital transformation
- Plan and manage resources into effective value streams
- Improve performance and efficiency across teams, value streams and workflows
- Use ITIL practices that contribute to the management of value-added flows (new service and user support)
- Coordinate and structure work and activities key to providing and supporting services
Target
ITIL 4® Specialist: Create, Deliver and Support is aimed at individuals who are continuing their journey in the field of service management (IT Managers, IT Specialists, Product Owner, DevOps team members, etc.).Contents
- Service design price and orchestration
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service Desk
- Incident management – detection and resolution
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
e-Learning / self-studyYou will get access to the online platform of Peoplecert for a period of 6 months, which includes:
- Official eBook
- Exam Voucher - inclusive of proctor
- Learning Resource Kit
- Interactive eLearning
- Auto-marked Sample Papers
- Free Exam Re-take
- Official Mock Exam
Prerequisites
ITIL® 4 Foundation course and certification exam.Study Materials
Accredited training materials from PeopleCert and supplementary materials.
An ebook is now included in the price of the exam.
The Core Guidance (eBook) contains the best practises, which helps the candidate to prepare for an exam.Followups
ITIL® 4 Specialist: Drive Stakeholder Value + exam, ITIL® 4 Specialist: High Velocity IT + exam, ITIL® 4 Strategist: Direct, Plan and Improve + exam, ITIL® 4 Specialist: Create, Deliver and Support + exam (2 attempts)
