ITIL® 4 Specialist: Business Relationship Management

Description

Technology has transformed the way we work, socialize, purchase goods, and interact with services, fuelling new behaviours, demands and experiences. Consumers and users now expect more, which puts pressure on providers to deliver higher quality IT-enabled products and services at a quicker pace. Business relationship management (BRM) is often named as one of the most needed ITSM practices, but rarely among the most developed. An IT service provider simply cannot exist without establishing and managing relationships with business sponsors and customers, and yet business relationships are often left undermanaged. Despite popular belief that IT and business should always be strategic partners, in reality different organizations need different types of service relationships with IT. A shared vision of the role of digital technology within the wider business is the most important factor of these relationships, even if this role is not strategic. This module has been created to help organizations develop better service relationships between IT and business, whether these are basic relationships, cooperation, or strategic partnerships based on close collaboration.

Target

• Anyone involved in building and maintaining relationships between IT and the business • Candidates who wish to take the ITIL 4 Business Relationship Management qualification

Contents

The ITIL® 4 Specialist: Business Relationship Management module provides candidates with: • An understanding of the key concepts, principles, value and challenges of the Business Relationship Management practice • Best practice guidance from the strategic as well as day-to-day perspectives on how to apply in practice concepts, including stakeholder analysis and management of requirements, BRM roles and responsibilities, models and techniques, and service relationships.

Prerequisites

There are no prerequisites for the ITIL 4 Extension Modules. However, candidates must have attended an accredited training course for this module.

Study Materials