ITIL® 4 Managing Professional Transition (MPT)

The ITIL 4 Managing Professional Transition module is designed to allow ITIL Experts or ITIL v3 candidates who have already invested to easily transition across to ITIL 4. They can gain the designation of ITIL 4 Managing Professional via one course and one exam.

This class includes an exam voucher.

Who Should Attend

Existing ITIL Expert qualification holders, and those who have 17 Credits with the ITIL credit scheme, wishing to develop their knowledge and application.

Course Objectives

The purpose of the ITIL 4 Managing Professional Transition Qualification is:

• To allow candidates of the previous iteration of ITIL the opportunity of a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional.
• To provide candidates with an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.

Agenda

1. ITIL 4 Foundation
2. Understand the key concepts of service management
3. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
4. Understand the four dimensions of service management
5. Understand the purpose and components of the ITIL service value system
6. Understand the activities of the service value chain, and how they interconnect
7. ITIL 4 Specialist Create, Deliver and Support
8. Understand how to plan and build a service value stream to create, deliver, and support services
9. Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
10. Know how to create, deliver and support services
11. ITIL 4 Specialist High Velocity IT
12. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
13. Understand the digital product lifecycle in terms of the ITIL ‘operating model’
14. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
15. ITIL 4 Specialist Drive Stakeholder Value
16. Understand how customer journeys are designed
17. Know how to foster stakeholder relationships
18. Know how to shape demand and define service offerings
19. Know how to onboard and offboard customers and users
20. Know how to act together to ensure continual value co-creation (service consumption / provisioning)
21. Know how to realise and validate service value
22. ITIL 4 Strategist Direct Plan and Improve
23. Understand the scope and activities relevant to Direct and plan
24. Understand the role of GRC and how to integrate the principles and methods into the service value system
25. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement