Mastering Positive Assertiveness
In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.
CÍLOVÁ SKUPINA
Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment.
TÉMATA KURZU
After completing this course, students will know how to:
- Develop the necessary skills to communicate with confidence
- Apply communication styles that maximize benefits
- Augment your listening and hearing skills to increase engagement
- Utilize that art of asking questions to elicit more from others
- Leverage your body language for full communication
- Make the best first impressions by looking, sounding and being confident
Nahoru
OSNOVA KURZU
1 - WHAT IS ASSERTIVENESS?
Differentiating Self-confidence from Assertiveness
Understanding the Four Styles of Communication
What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2 - DIMENSIONS OF COMMUNICATION
Differentiating Listening from Hearing
Developing Emphatic Listening Skills
Utilizing Question Types – Open, Clarifying, and Closed
Converting Negative Thinking into Positive Thinking
3 - BODY LANGUAGE SAYS IT ALL
Managing Your Appearance
Understanding Non-verbal Communication
Making the Right First Impression
Speaking with Confidence
Relaxing and Reducing Anxiety
4 - DEALING WITH DIFFICULT SITUATIONS
Dealing with Difficult People
Building Rapport and Trust
Appreciating the Different Ways that People Send and Receive Information
Breaking Down Barriers and Building Consensus
Applying PEGASUS
Utilizing a Tactical Approach
Choosing the Proper Form of Communication
Aktuální osnova kurzu se může lišit v závislosti na pobočce, která ho nabízí. Více informací vám poskytnou naši obchodní zástupci.
