Developing Successful Interpersonal Skills
This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.
CÍLOVÁ SKUPINA
Managers and other professionals who want to gain the critical skills to successfully interact with or lead others through cooperative teamwork, as well as those desiring to improve their overall communication skills.
TÉMATA KURZU
After completing this course, students will know how to:
- Recognize the difference between hearing and listening
- Enhance interpersonal relationships through the use of verbal and non-verbal communication
- Apply techniques to move towards high quality conversation
- Create a positive impression through a powerful introduction
- Influence others through sharing perspectives and opinions constructively
- Use logic and emotion to persuade and collaborate
- Identify ways of sharing thoughts and opinions constructively
- Prepare for and conduct simple negotiations
Nahoru
OSNOVA KURZU
1 - THE IMPORTANCE OF INTERPERSONAL SKILLS
2 - VERBAL COMMUNICATION TECHNIQUES
Hearing versus Actively Listening
Connecting with Powerful Communication
3 - NON-VERBAL COMMUNICATION
Understanding the Elements of Vocal Delivery
Interpreting and Applying Body Language
Building Self-Awareness
4 - CREATING A POWERFUL FIRST IMPRESSION
Creating a Powerful Introduction
Cultivating Your Impact
5 - THE ART OF CONVERSATION
Mastering the 4 Levels of a Conversation
Moving a Conversation Along
Applying Tools for Deepening Conversation
6 - INFLUENCE AND PERSUASION
Influencing Others
Seeing the Other Side
Building Bridges
Extending Your Influence
7 - INTERACTING POSITIVELY
Applying Logic and Owning Emotions
Disagreeing Constructively
Bringing People to Your Side
Building Consensus
8 - NEGOTIATION BASICS
Planning for Negotiation
Managing the 4 Stages of Negotiation
Arriving at an Agreement
Aktuální osnova kurzu se může lišit v závislosti na pobočce, která ho nabízí. Více informací vám poskytnou naši obchodní zástupci.
