BA10 - Understanding Root Cause Analysis
In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes.
PŘEDPOKLADY
BA01 - Business Analysis Essentials
This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.
Nahoru
CÍLOVÁ SKUPINA
Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.
TÉMATA KURZU
After completing this course, students will know how to:
- Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
- Demonstrate how to collect data through interviews and analysis
- Apply powerful techniques to identify and know the difference between symptoms and root causes
- Learn to know when to use the appropriate technique in root cause identification
- Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
- Develop a process to identify systemic problem areas
Nahoru
OSNOVA KURZU
1 - INTRODUCTION AND OBJECTIVES
What is a "Problem?"
Why Problems Persist
What is A Root Cause?
Why Root Causes are important
2 - HOW TO ORGANIZE FOR AN RCA
RCA Roles and Responsibilities
Assemble your RCA Team
Modes of Communication
How to Resolve Conflict
Case Study Exercise
3 - SELECT THE PROBLEM TO ANALYZE
Define the selection criteria
Plan and estimate tasks for the team
Finalize the plan and gain agreement among your stakeholders
Case Study Exercise
4 - DEFINE THE PROBLEM
What to look for - Problem-as-Given (PAG) vs. Problem-as-Understood (PAU)
Developing your problem statement
Refining the problem specification
Case Study Exercise
5 - IDENTIFY THE SOURCE OF THE PROBLEM
Discuss when to use the appropriate analysis technique to determine the problem source
Case Study Exercise
6 - SOLUTION OPTIONS ANALYSIS AND SELECTING THE BEST FIT
How to approach different solution options
Selecting the appropriate option
Hold an Retrospective on your approach
Planning the proposal
Case Study Exercise
7 - PUTTING RCA INTO PRACTICE
Create a Root Cause Analysis program within your organization
How to develop appropriate recommendations to address root causes at various levels to avoid future incidents
Aktuální osnova kurzu se může lišit v závislosti na pobočce, která ho nabízí. Více informací vám poskytnou naši obchodní zástupci.
Nahoru
SOUVISEJÍCÍ
Související certifikace
Certified Business Analysis Professional
Související zkoušky
Certified Business Analysis Professional (CBAP)
