Assertiveness in practice (EN)

Description

Each of us encounters various difficult communication situations. Not only the communication skill itself, but also the ability to work with one's emotions and the emotions of the communication partner play a role in the successful management of these situations. 

Feelings of anger, guilt, fear or stress can have a very negative effect on the outcome of communication. As part of our training, we will focus on both levels of successful management of challenging situations - emotional management and effective communication. The training will be based on the experience and specific situations of the participants. We will apply individual communication techniques to the difficult situations they have entered - for example, how to give negative feedback so that the other does not get upset; how to refuse and be accommodating; how to react to offensive statements or criticism or how not to get involved in manipulative games.

Goals

• how emotions affect our communication
• how to use emotions in relationships effectively
• how to prevent emotional abductions
• what approaches you usually take to difficult communication situations
• how to establish a relationship with people of different personality types
• practical tips for difficult communication situations
  (How to refuse and respond, How to provide negative feedback and maintain a relationship, How to recognize and respond to manipulation, How to respond to offensive statements and criticism, How to recognize and respond to manipulation) 

Contents

• Definition of difficult communication situations
• In these situations, we will then show the practical use of the techniques discussed

• How emotions affect the quality and course of communication
• How to work with negative emotions and prevent emotional abductions
• 5 approaches to difficult situations - analysis of one's own style and definition of determining a suitable approach for defined situations
• Tips for demanding communication situations: How to convince others? 5 steps to consent, How to provide negative feedback and maintain a relationship, How to receive feedback / criticism, How not to be distracted from essentials, How to communicate disagreement, Rejection of a request, How to detect manipulation and how to respond to it)...

Study Materials