ITIL® is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in the world. Learn how to effectively reduce your organization’s IT costs, better define and formalize operational processes, provide a “common language” for both business and IT, and improve overall customer satisfaction.
ITIL® Foundation
ITIL® 4 Foundation + Exam | 2 Days
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam. This course comes with the PeopleCert Membership Essential plan.
ITIL® 4 Foundation + Exam + Membership Plus | 2 Days
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam. This course comes with the PeopleCert Membership Plus plan.
Digitization of IT Service Management with ITIL® 4 + Exam | 3 Days
This course provides an introduction to modern IT service management with a special focus on digitizing and optimizing processes using digital tools such as the ITIL® Maturity Model and ChatGPT. This course comes with the PeopleCert Membership Essential Plan.
ITIL® 4 Foundation + Exam | 3 Days
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam. This course comes with the PeopleCert Membership Essential plan.
ITIL® Managing Professional (MP)
ITIL® 4 Specialist Create, Deliver and Support (CDS) + Exam | 3 Days
This course begins your journey toward the ITIL® Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This course comes with the PeopleCert Membership Essential plan.
ITIL® 4 Specialist Create, Deliver and Support (CDS) + exam + Membership Plus | 3 Days
This course begins your journey toward the ITIL® Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This course comes with the PeopleCert Membership Plus plan.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) + Exam | 3 Days
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This course comes with the PeopleCert Membership Essential plan.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) + Exam + Membership Plus | 3 Days
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This course comes with the PeopleCert Membership Plus plan.
ITIL® Strategic Leader
ITIL® 4 Strategist Direct Plan and Improve (DPI) + Exam | 3 Days
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. This course comes with the PeopleCert Membership Essential plan.
ITIL® 4 Strategist Direct Plan and Improve (DPI) + Exam + Membership Plus | 3 Days
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. This course comes with the PeopleCert Membership Plus plan.
ITIL® 4 Certification Details
The ITIL® 4 certification program can be tailored to a person's or an organization's learning needs. It employs a modular, tier-based structure to let you either focus on particular subject areas or build a broad understanding of service management.
Benefits of ITIL
- Digital transformation
- Improving processes
- Helping teams work more collaboratively
- Transparency between IT operations and development teams
- Enabling automation
- Integrating new and emerging technologies and practices
- and more